I help organisations bridge the gap between customer experience and business processes using insight-driven design methods.

Currently based in Mumbai.

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Business Analyst

Service & UX Designer

User Researcher

sayalichinardeshpande@gmail.com

LinkedIn

+919833530254

What I Do

Strategic & Service Design

Helping organizations identify opportunities for human-centered innovation and align behind a vision of what to build.

Transforming human experiences and business outcomes by choreographing the processes, technologies and interactions driving the delivery of services.

UX & Experience Design

Arranging stimuli, moments and interactions to influence behaviour, expectations and memory of people within a particular context.

Focused on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.

Business Design & Analysis

Combining the tools of business thinkers, analysts, and strategists with the methods and mindsets of design to solve business problems, create value and competitive advantage.

My Skills

Design
Leadership
Tools
Project Planning
Project Management
Stakeholder Engagement
Communication
Qualitative Research
Quantitative Research
Product Strategy
Business Process Design
Customer Experience
Interaction Design
Conducting Discovery
Stakeholder Interviews
Ecosystem Mapping
Trend Analysis
Current-State Analysis
Agile Methodology
Workshop Facilitation
User Journey Mapping
Service Blueprinting
Storyboarding
Wireframing
Prototyping
Usability Testing
Future-State Envisioning
Development Roadmaps
Copywriting
Storytelling
Visualisation
Microsoft Office Suite
Miro
Adobe XD
Adobe Photoshop
Adobe PremierePro
Figma
Autodesk Fusion 360
Rhinoceros
Keyshot
Blender
Zoho CRM
Basic java, c++

My Work

My diverse project portfolio spans across the private and public sectors, including healthcare, justice reform, and urban development. The key areas of focus in my work are improving customer experience, and optimising back-stage and business processes.

Featured Projects
Co-Developing Resilient Communities

Helping Landsec, UK's largest commercial property developer embed new models of community development that foster creativity and participation.

Urban Development, Community Building

Service Design
Shared Experience in Justice Reform

Helping Oasis Restore, the UK's first secure school for youth offenders better support incoming students and reduce re-offending rates.

Justice, Education, Inclusivity

Service Design
Nurses' Well-being in the Burnout Society

Addressing the mass exodus of the nursing workforce in the UK by helping NHS nurses improve their well-being and reduce burnout.

Healthcare, Well-being

Service Design
Inclusive Patient Experience in Radiology

Designing the physical, digital, and spatial infrastructure of a radiology clinic to improve patient experience, making it safer and more accessible.

Healthcare, Inclusivity

UI/UX Design | Industrial Design | Spatial Design

Other Projects
Re-imagining Future of Work

Redesigning the Response & Resolution system for Merseyside Police by creating a new protocol to reduce response time.

Citizen Protection, Process Optimisation

Service Design | Speculative Design

Digitising & Launching a B2B Agricultural Business

Creating a digital presence for Local2Local’s operations and developing a launch strategy to create awareness in the local community.

Agriculture, Brand Awareness

UI/UX Design | Branding Strategy

Re-imagining Shared Mobility Systems

Envisioning an integrated ecosystem of electric cycles and the city’s public transport, shifting India's transport landscape towards sustainable mobility.

Transport, Environmental Sustainability

UI/UX Design | Systems Design

Visualising Dreams

Designing the visual identity of the ‘Book of Dreams’ and the exhibition experience hosted at the Mumbai International Airport.

Social Impact

Graphic Design | Experience Design

I Have Worked With